CMP Media: "Unified Communications (UC) promises to change this time-drain. By blending a company's wireless and wireline communications with unified messaging, presence intelligence, and user-provided routing instructions, companies can improve customer response time, reduce message overload, eliminate phone tag, and enhance remote collaboration. "
SAD: Although the title indicates unified communication, it is an interesting read on SIP and presence as well...
Wednesday, December 10, 2003
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